As Associate Director of Quality Assurance at FCB Health, led a team of 9+ analysts, ensuring top-notch quality across digital projects for heavyweight pharma clients like Pfizer, Gilead, Boehringer Ingelheim and AbbVie.
Comprehensive QA provided for email campaigns, websites, mobile apps, and Veeva CRM. Translated complex business requirements into actionable QA strategies, maintaining quality focus throughout development.
Spearheaded automated testing framework development and process standardization. Guided team through Veeva certification, WCAG 2.2 training, and other internal QA team workshops.